The help desk is the single point of contact for all Information Technology
(IT) service requests and incidents. It provides first level
technical support to all clients, and is committed to address computer
and telecommunication needs by providing the highest level of technical
The selected candidate will be responsible for handling inbound calls from external customers seeking technical support.
Undergraduate college credit can be substituted for experience on the basis of 30 semester credits, from an accredited college, for six months of experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and two years of satisfactory full-time mainframe computer, mid-range computer, and/or LAN or WAN computer experience, acquired within the last seven years, in the areas of tape library, data entry, or production control.